Be Careful with Automatic Confirmation Emails
When asking a question to a customer service or applying for something by email, (potential) customers often receive an email back to say that their request has been well received and will treated as soon as possible.
That’s nice: at least the customer knows that his request got through and that it will be answered as soon as possible. However, in this instant society customers like to know exactly when their question will be treated. So instead of saying ‘as soon as possible’ you might want to say ‘within 24 hours’ (if you can live up to that promise).
Keep Your Customers for Life
10 Tips on How to Keep a Customer for Life – by Jenny F Banks
1. Establishing contact with customers is a vital part of any company’s success. The ability to maintain a welcoming environment involves a combination of the physical environment and the way the staff members communicate with the customers.
2. Make sure you acknowledge and greet your customers within 3-4 seconds, as this is how long it takes for them to make a first impression on you and your business.
