A Good Visitor Experience Is Important
Most small business owners have a website. Many think they need a website just because everyone else has one. Well, that’s not exactly a solid internet marketing strategy. After all, a website that doesn’t generate visitors that result in sales is not doing its job.
The objective of your business website should not only be to drive more traffic to it, but also to enhance each visitor’s experience while they are there. After that, it should also give them enough reason to return again and again.
Be Careful with Automatic Confirmation Emails
When asking a question to a customer service or applying for something by email, (potential) customers often receive an email back to say that their request has been well received and will treated as soon as possible.
That’s nice: at least the customer knows that his request got through and that it will be answered as soon as possible. However, in this instant society customers like to know exactly when their question will be treated. So instead of saying ‘as soon as possible’ you might want to say ‘within 24 hours’ (if you can live up to that promise).
